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Frequently Asked Questions
Do I need to trim the wick of the candles initially?
You will not need to trim the wick initially, it will come pre trimmed to the perfect length for the perfect burn
After you first initial burn and each subsequent you will have to trim the wick to 1/8-1/4 of an inch each time. This keeps the flame from getting too big and releasing soot into the air.
Why soy wax?
Soy wax is a very clean burning wax which will not produce the carcinogens that paraffin wax produces, as well as also being a 100% vegan alternative to beeswax.
Soy wax also burns at a lower temperature than parafin wax and as such it creates a much longer lasting candle.
Can I stop the burn early on the first burn?
To ensure that your subsequent burns go all the way to the edge of the glass make sure your first burn creates a melt pool all the way to the edge of the glass.
Failure to do this will create a tunnel in the middle of the candle and each subsequent burn will further the tunneling.
Will there be new scents?
We will be coming out with new scents based on what you (the customer) wants to have.
For scent suggestions you can email us at
to leave suggestions.
We will also be coming out with seasonal scents, which will change based on the current season.
What is your return policy?
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email
with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Will there be more products in the future?
We will be constantly adapting to customers wants and needs and we will gladly take suggestions of what our customers want.
We are also going to be experimenting on certain products before bringing them to the customer to ensure each product comes out perfectly.
Is there local delivery
Local delivery will be carried out every Wednesday and Friday for a
flat fee of $10.00
The cutoff time for delivery is
Tuesday by 10 pm and Thursday by 10pm.
Is there ingredients not included in the ingredient lists?
Absolutely not, we are 100% transparent when it comes to what we put in our products.
We never want to hide behind an ingredient label anything that may be harmful or an allergen.
What makes your products different from commercially available products?
Often times commercially available candles, soaps etc. contain very harmful chemicals for your body.
Our products use all natural ingredients that are sourced from reliable sources.
Commercial soaps are very skin drying and contain no moisturizing properties.
There's a problem with the candle and it's not burning properly
If there is any problem with any of our products email us at email;@email.com and we will try our very best to help you reach a solution
If no solution is possible we are happy to provide a replacement for you at no cost to you.
How long do your candles last?
The classic container candles have a burn time of 60+ hours, while the 2 oz votives each have a burn time of 15+ hours.
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